Being Kind vs. Readback

2-3-25

Morning Relentless Fam!

I recently heard about a study that was conducted where they compared the earnings of waitresses who were NICE vs. those who did what’s called a READBACK.

Have you ever heard of a READBACK before? This wasn’t a term that was on my radar…

Who do you think made more money, waitresses who were overly nice or those who recited back the order to confirm they fully understood the order and confirmed the correct message?

The study found waitresses who conducted READBACK’s made approximately 70% more in tips than those who were only nice.

Why? Our customers want to be heard and valued, and they subconsciously value clarity and competence vs someone who is kind and nice.

Try a READBACK today with your customers. Be warm, genuine, actively listen and sum up your discussion with a READBACK today! Your paycheck will thank you.

Have a STRONG WEEK! Let’s go!!

-Jon

// S T A Y R E L E N T L E S S //

One response to “Being Kind vs. Readback”

Leave a Reply

Your email address will not be published. Required fields are marked *